I opened a Sportsbook.ag account in June. I had heard they were slow payers so I tested the water with a $600 withdrawal via Skrill (Moneybookers) on June 8th. There site clearly states that Skrill withdrawals take 10 days to process. On June 30th a few emails went back and forth anout the delay:
Dear ********,
Thank you for contacting us.
Customer feedback and word of mouth is really our only way of external advertising. Resolving this issue is a top priority for us not only to retain your patronage but to uphold our reputation that we have built for the last several years.
We have never missed a payment and will not start now.
We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter. Your reference ID for this email is LTK17134018103547X; please quote this number in any further communication on this subject.
Kind regards,
John Bishop
I cancelled the withdrawal and spun the $600 up to 3.4k which withdrew on July 5th.20 working days have passed. This is the usual type of response I get:
Dear *******,
Thank you for contacting us.
We are sincerely sorry this withdraw is taking a bit longer than usual, this is because we are experiencing an extremely high volume of transactions and due to the restrictions the processors set up on as on a weekly basis we are unable to send as many checks as fast as we would like to. Rests assure we are doing our best to process all the withdrawals as soon as possible.
We do apologize for any inconvenience that this may caused you.
We are always here to help you. Please feel free to reply to this e-mail if you have any additional questions in relation to this or any other matter. Your reference ID for this e-mail is LTK17134020135638X; please quote this number in any further communication on this subject.
Kind regards,
George Collins
Dear *******,
Thank you for contacting us.
******* unfortunately at this time we do not have a specific timeframe but our withdrawal team is working hard in order to send it as soon as we can, please keep in mind that once your withdrawal has been processed you will be informed via message.
We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter. Your reference ID for this email is LTK17134020135638X; please quote this number in any further communication on this subject.
Kind regards,
Andre Chambers
When you log into site you are immediately greeted with following message. This is to encourage you to cancel the withdrawal. Other sportsbooks do similar but only when you click on the deposit button, not when you login..
You are running low on funds. Please cancel a withdrawal to top up your account.