Dedicated reporting thread started 2/10/2014
32 total items reported
Breakdown of items:
2 customer service issues resolved.
3 data entry issues by Pros corrected
1 report of Pros loading picks late
1 inaccurate claim of multiple Games of Week
4 instances of bad lines being used (1 additional claim of bad line, but line was correct)
3 instances of Nighttime line involving closed Vegas Book
6 instances of incorrect promotions (5 additional claims that were false)
5 instances of software errors in game logs (1 additional claim was incorrect)
Comprehensive list of items
(with link to post within thread where item was reported)
2/11/2014
Bryan Leonard
Two 2* picks promoted not added to package
/pregame-forums/f/14/p/846122/2037576.aspx#2037576
Resolution: misunderstanding by customer – was resolved by customer service.
2/17/2014
Goodfella
software error grading game
/pregame-forums/f/14/p/846122/2042844.aspx#2042844
Resolution: Fixed the next day
2/21/2014
Andre Gomes
Question about line used
Resolution: Official record corrected
/pregame-forums/f/14/p/846122/2045688.aspx#2045688
2/25/2014
Andre Gomes
pick was in system twice
/pregame-forums/f/14/p/846122/2048392.aspx#2048392
Resolution: fixed that day
3/5/2014
Goodfella
Data Entry errors
/pregame-forums/f/14/p/846122/2055408.aspx#2055408
Resolution: fixed
3/28/2014
Rocky Atkinson
Long-term record promoted by Rocky questioned
/pregame-forums/f/14/p/846122/2076991.aspx#2076991
Resolution: The promotion was mistaken. Publicly corrected by Rocky.
4/10/2014
Tony George
Tony George multi-year record promotion
/pregame-forums/f/14/p/846122/2085140.aspx#2085140
Resolution: The promotion was mistaken. In addition to public correction, Tony’s promotion moving forward was restricted to only records kept by Pregame record-keeper Jeff Scott.
4/10/2014
Vegas Runner
Question about incorrect daily result promoted
/pregame-forums/f/14/p/846122/2085358.aspx#2085358
Resolution. The promotion was mistaken. Publicly corrected.
4/11/2014
Andre Gomes
Report of package being updated after promised time.
/pregame-forums/f/14/p/846122/2086059.aspx#2086059
Resolution: Andrew confirmed it would not happen again.
5/9/2014
Vegas Runner
Report that Vegas Runner had two Games of the Week in a single week
Resolution: One pick was a GOW. One pick was a “true steam” GOW
/pregame-forums/f/14/p/846122/2102471.aspx#2102471
5/16/2014
Customer confusion
Resolution: It was explained to the customer that subscribers receive access to all picks from a Pro, why daily package buyers receive only the picks included in that package
/pregame-forums/f/14/p/846122/2107058.aspx#2107058
6/10/2014
Goodfella
Report of data entry errors.
/pregame-forums/f/14/p/846122/2120740.aspx#2120740
Resolution: corrected
6/23/2014
Stephen Nover
Question about sportsbook being open when pick was released
Resolution: This situation is applicable to the new “Nighttime Pick Grading Policy”
/pregame-forums/f/14/p/846122/2150000.aspx#2150000
7/15/2014
Ed Meyer and Fezzik
Report of two auto-grading errors
/pregame-forums/f/14/p/846122/2139323.aspx#2139323
Resolution: Fezzik grade was correct. Ed Meyer grading was corrected.
7/21/2014
Ed Meyer
Question about his YTD promotion
Resolution: promotion was found to be correct.
/pregame-forums/f/14/p/846122/2142188.aspx#2142188
7/22/2014
Ed Meyer
Question about a pick’s line
/pregame-forums/f/14/p/846122/2142188.aspx#2142188
Resolution: Meyer had always used -110 on all MLB totals (sometimes the number would be better, sometimes worse – with the premise of evening out in the end). Pregame instructed Meyer to stop this practices, and use specific over/under ML prices moving forward)
7/22/2014
Stephen Nover
Question about 8-2 claim last 10 3*s
/pregame-forums/f/14/p/846122/2142876.aspx#2142876
Resolution: Record was 7-2 and publicly corrected.
8/7/2014
Goodfella
Question about streak promotion
/pregame-forums/f/14/p/846122/2153312.aspx#2153312
Resolution: Goodfella publicly corrected the mistake
8/8/2014
Question about why a certain game was graded a push.
/pregame-forums/f/14/p/846122/2154279.aspx#2154279
Resolution: grade of push was correct (due to pitching change)
9/7/2014
Tony George
Question about the line on an NFL play
/pregame-forums/f/14/p/846122/2176829.aspx#2176829
Resolution: line corrected
9/16/2014
Self-reported data-entry error for Dave Cokin
Resolution: data corrected
/pregame-forums/f/14/t/846122.aspx?pi10417=19#2183441
9/20/2014
Goodfella
Multiple claims of incorrect lines.
Resolution: Goodfella was correct. Claims were false.
/pregame-forums/f/14/t/846122.aspx?pi10417=19#2186664
11/10/2014
auto-grading system mistake
Resolution: corrected
/pregame-forums/f/14/p/846122/2233265.aspx#2233265
11/11/2014
Tony George
Question about record promotion
Resolution: Error was publicly corrected
/pregame-forums/f/14/t/846122.aspx?pi10417=21#2233550
12/30/2014
Fezzik
Question about promoted record
/pregame-forums/f/14/t/846122.aspx?pi10417=25#2273309
Resolution: Records were correct. Claim was false.
1/19/2015
auto-grading error
/pregame-forums/f/14/t/846122.aspx?pi10417=26#2290438
Resolution: corrected
2/9/2015
Fezzik
Question about sportsbook being open when pick was released
Resolution: This situation is applicable to the new “Nighttime Pick Grading Policy”
/pregame-forums/f/14/t/846122.aspx?pi10417=26#2302533
4/5/2015
Fezzik
Question regarding 2nd half line
Resolution: Line was widely available, but did not exactly follow BLAP rules. 2nd Halftime bets will now be given out as ungraded bonus through BLAP.
/pregame-forums/f/14/p/846122/2339429.aspx#2339429
4/6/2015
Tony George
Question about promoted record
Resolution: Promotion was correct
/pregame-forums/f/14/t/846122.aspx?pi10417=29#2339739
4/28/2015
Fezzik
Question about 3* record
/pregame-forums/f/14/t/846122.aspx?pi10417=30#2351009
Resolution: Fezzik was correct (Jeff Scott double-checked the record)
5/4/2015
Teddy Covers
Question about promotion record
Resolution: Promoted record was over “past week” the day the record was promoted was the 8th day, but the record was correct for the past week of picks.
/pregame-forums/f/14/t/846122.aspx?pi10417=31#2353994
5/12/2014
SleepyJ
Question about sportsbook being open when pick was released
Resolution: This situation is applicable to the new “Nighttime Pick Grading Policy”
/pregame-forums/f/14/t/846122.aspx?pi10417=32#2357737
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The only open issues are in reference to the new “Nighttime Pick Grading Policy” ... one instance each from SleepyJ, Fezzik, and Stephen Nover ... I will post the new policy for discussion in the next few hours ...