I had 5dimes before. They always require ID verification (sending in ss, driver license, bills) every single time I cash out, even when they are a month apart. Put in for cash out, 2 weeks later call in to follow up why nothing happen, they'll say you need to go through ID verification process. 2 months later, you'll a check. that's a successful withdraw. It's like a delay tactic. And if you do get your check, it'll take weeks. Plus, every calls, they always require the account id with PASSWORD. Changed book, they do require ID verification, but only once and didnt have to deal with these issues anymore.