Well Paulie I guess not everyone cares about service and that's fine. Apparently you are a "high roller" and he ALLOWS you to bet. I am not a high roller, I don't bet 5,000 a game. I however am a 2/4-10/20NL poker player booking a half million hands a year, and have cashed well over 50,000 off Bovada's sports book and am well aware of the level of treatment ANY player deserves from ANY organization. (I live in a state that can no longer bet w/ Bovada) I searched for reputable sites and found 5dimes. Face value they look OK when you look for "5Dimes". If you put "Tony" in there, it's a totally different story and I never would have thought of them to begin with.
It is absolutely INEXCUSABLE for someone to treat their players with disrespect because they disagree, not attempting in any way shape or form to resolve any issue. People who accept that level are changing every industry in the world into low level service.
I have waited over a week for cash outs and I have friends who have waited the same, maybe you have a special deal, or he likes you.. Who knows.. I had no issue with that, I waited because I thought it was the standard, but for him to say because we exchange insults "your accounts canceled" and he wasn't honoring bets I already had? That's a joke and his ego complex is unreal. Since it didn't win we will never know if he truly would or wouldn't have made good on his threat..
I also wish I looked further into it and saw his rants with that player Dan. Threatening someone? lol are you kidding me??? This isn't Las Vegas in the early 1900's.. He's a joke and if he's the face of that organization... That's pretty sad