I had a similar issue w/ 5dimes. They have posted somewhere on their back pages "they don't care about this that or the other outcome" I was hung up on 3 times for simply inquiring. TERRIBLE and RUDE service. I finally got on the phone with "Tony" who is some form of pseudo tough guy from over seas lol and he basically told me to **** off and then canceled my account..
I will never bet another dime on that half ***** site again. Their level of service is ZERO and god forbid you win, it's always an issue to get paid when you hit big...