Received a payment from Bovada yesterday for 925.20. Went to deposit it into my Bank of America ATM(bovada's website specifically says deposit checks into ATM) and it would not take it, tried four times. So, deposited it into the overnight deposit box.
This morning I received a call from Bank of America stating that the check was a Canadian check in Canadian dollars and that they had to convert it to American Dollars, and that the exchange rate was .96 something, and after converting it,the check only came out to 889.11. So, I was shorted $36.09. I emailed Bovada and got a response saying payouts may be charged certain fees by banks, and that it isn't Bovada's fault. My problem with that is that my bank isn't charging me a fee. They are simply converting Canadian dollars into American.
I call Bovada to get my point across that this isn't a fee, and I think they should have to take care of this. They insist it is a fee, and keep me reading responses accordingly. I then get my point across, and they put me on hold for 5 minutes. They then contest the conversion fee that my bank gave me, and said it's only a $25 difference. Ok, fine. They still wouldn't do anything about the $25 dollars though. I was polite for the whole situation until the end of the conversation when the lady asked if she could help me with anything else, to which i replied "that implies that you have already helped me with something, which you haven't."
In the end, it's $36.09 and really not that big of a deal. My life will continue. I didn't expect them to moneygram me $36, but they could have put it my Bovada account as cash. Instead, they continued to insist that it was my fault because "I was not educated on the payout policy". In my opinion, it's just another example of their poor customer service.