I use Fanduel Sportsbook app in NJ. Recently they have had some issues with their servers etc and down time, which sucks but they have been pretty good making it up to me with bonuses, etc.
However, I recently had a wager graded for a loss that was a win and they won’t change it, even though evidence provided by me they have made a mistake.
I do a lot of live betting and have gotten into table tennis, one of the sports they have offered for awhile. The bet I made was:
Merkushin, Yuriy v Lytko, Andrey
#65446786.3 - 09/14/2020 6:01PM
The game went over in the 4th set by a score of 13-11. The issue was the wager was never graded immediately. I contacted Them the morning of the 15th as the wager was still listed at pending. This has happened From time to time where I had to contact them. However they graded it as a loss. When i asked them why they showed me a box score of this:
If you notice the 4th set score is 11-8 however the game is the wrong game played on September 13 @ 19:15 or 715pm. When i told them it was the wrong game they said no, and when i told them to check the time and date of my bet:
i was told it was graded correctly and the matter is done. For those wondering here is the actual box score of the game i bet on
notice the 4th set score and the time of the game and date September 14 @ 17:45 or 545pm which coincides with the 6:01pm time i made my bet.
sorry for the long winded message the customer service is incompetent and not understanding my issue. I don’t know if Fanduel will correct this or if anyone has any advice for me to get this corrected. But wanted to give other to beware who may be using them as well!