I took a hiatus from this forum after thanksgiving and was going to take a break. The break is done I'm back. But I am going to start my posting by talking Daily about how awful betDSI is.
I was given 25 dollars for free. Rules on the 25 dollars were must playthrough $250 dollars and max withdrawal was $250 if no deposit.
I ran that up to $235 playthrough amount said 0 remaining and I tried to withdrawal 4 times. Each time the money just showed back in my account after about 48 hours. I wasn't concerned its less than 250 it wasn't a big deal. So I went 2 months without doing anything with it. Last Friday I go in there and its all gone. Talk to live chat, I believe it was Gregg and he says I have to talk to my supervisor. After talking to his supervisor he says please get back to me on Monday I'm unsure what happened.
Tuesday I reach out to live chat and they say there is a note on my account that says per manager discretion the money was removed. They say I had $15 dollars of playthrough remaining because playthrough was the lower of amount bet/won. Even if that is true (Which I can't verify because they wiped everything out of my account) I'm not a MORON they had a playthrough ticker that was at 100% before I tried to withdrawal. I wouldn't have tried to withdrawal if the ticker didn't say 100%.
So in an attempt to get the money put back into my account management told me that is not possible. So to get my $250 dollars worth I am going to search out every gambling forum possible and let them know how I was treated. Not that any of this matters but I have made close to 500,000 in bets on bookmaker in the last 12 months. I would have considered BetDSI if they gave me this withdrawal. It doesn't look like that is going to happen.
I hate that they are treating me like a moron who doesn't understand what a playthrough amount is. Claiming I had 15 dollars left on the playthrough so they took the bonus away is mind blowing to me.
I will continue daily to post my experience. Until then Don't play at betDSI.