By contacting you, it sounds like they're actually trying to make you aware of the situation if you weren't already. Putting the money back in your account should be a no brainer, as is requesting another payout. But calling to "make sure the payment will go through" isn't going to get you anywhere. All assumptions on their end are that payments will go through.
The idea of betting both sides and hoping you lose at BetUS while giving away 10% of your money making negative scalps is a really awful idea. Please don't do that. If you're going to play offshore, learn to use BTC. It's an hour of learning in order to save you multiple hours of headaches in the future