I am new to forums, so hello. I know that normally forums do not allow "newbies" to post stuff like this, but this is genuinely looking out for other bettors expecting service like Las Vegas or Bovada..I generally bet football and basketball, but I chose to bet a 6 game parlay. Wouldn't you know I hit everything but San Fran Giants rain game.
I found out the game was going to be finished and any reasonable person would believe that 5dimes did not decide the outcome of a game, rather the MLB would. As a customer I don't care whether they paid out cubs bettors or not, but hey thats my opinion. REAL PROBLEM: While they are quick to take the money out of your account and SLOW to pay up when they lose, their service is 1/100. It is worse than Wal-Mart even worse than some corner bodega. I simply called to inquire about what was going on with the wager and I was told "ITS FINAL" and they hung up. I called back 4 times and as soon as they found out what I was asking about... CLICK.. Finally they told me "TALK TO TONY" and some pseudo tough guy gets on the chat telling me "if you don't like it too bad" "I'm tony and I'm the owner, F*** You, you're accounts canceled"
I have the live chat saved for anyone interested I can black out my acct number.
I told him I still had a wager pending and he canceled my account anyway and I asked if it would be honored he said NO... He canceled my account and wouldn't honor my bet put in hours before, nor would he refund any kind of money because I didn't agree with him and he "didn't like my tone" Damn lucky he is overseas and here or I'd file charges on his crooked gangster wannabe organization. Fortunate I don't report it to my credit card as well. He straight out said "NO" they aren't honoring my bet before it was complete
This seems like a completely BS post
This has been repeated posts IRT the behavior of Tony.
I bet tony ended up being a **** to this guy, but I bet there's a solid reason for it. The OP left a lot of info out of his story
Tony is coming for you man. Watch your back.
Good info to know, helps with my decision to look around
You want someone to be nice to you, don't play there. If you don't care and want a huge selection of bets with a solid rep of paying, they're a great choice. I would advise not doing a charge back. You will get black booked down there and will be shut out of using your card at other shops
You want a handicapping tip? Spend as much time getting a good number as you do researching games. Depositing/withdrawing/depositing/withdrawing is a pain, but I guarantee you will lose less, or win more. I can't guarantee that for any other piece of advice
"There is no such thing as luck, just random fluctuations of probability"
When you run an organization there should be a level of service and courtesy. I called and the people on the phone were so cold and rude it wasn't even funny. I bet with Bovada or Bodog for years because they were the "old" Las Vegas customer service. Always found a resolution even when they were right
I had no issues getting money on 5dimes, it was slow to pay out. By the time I had tony in front of me I was hung up on 3 times, they wouldn't answer my concerns, and left on hold for awhile just to be told "talk to tony live chat?" Talk about a joke lol. Some half assed business he tries to run under the cover of some illegitimate government with no regulations making him feel as if he's god hiding in some 3rd world pit..
He is automatically defensive and has no intention on trying to resolve any issue at all. That's pure bad customer service. The sham we will never know because the 6team didn't win, he said he would not honor the bet because he canceled my account...
The sites ok it has good choices of bets but god help you if something goes wrong. If it's that easy for someone to tell you screw off w no accountability... He is nothing more than a charlatan. Wolf in Sheeps clothing with no cares for service, if I didn't live in NJ and I was still able to play on bovada... HANDS DOWN
Thanks for the info. This Tony sounds like an asshole. But I never leave a credit card paper trail. Wiring the money is the safest way. If I lose its $500 cash, big deal. But the government and the credit card isn't involved.
5 dimes is not slow to pay out. I get Western Union in 2 days tops if requested in the morning. A fed ex check in 3 days. Rules are rules. Customer service? Overseas really? It's not the same as being in the US trust me. They wouldn't have cancelled your account if you were a high roller. They saw how much you put in, and felt you were a trouble maker so they cancelled your account. You were not worth the hassle.