Here is the official response they will be sending to people in regards to the issue with the processor. I will find out more and report back.
I am writing to inform you of the current unfortunate situation with our check processors, which affects your pending withdrawal for $ from your account CID .
Since the UIGEA was passed almost 2 years ago it has had varied success in clamping down on banking transactions involved with online gaming.
Unfortunately the easiest form of transactions to trace and tackle are paper checks sent out to you, our customer. As a result of this all of our current check processors have found it increasingly difficult to get your checks to you.
At this point I would like to reassure you that a similar situation has happened previously, and on a much greater scale. How is this a reassurance? Absolutely every single one of our customers got their pending payouts. Admittedly it took a little time, and a lot of effort, but we have never missed a payout and I assure you, we never will.
We also intend to put into practice the valuable experience we gained during the previous situation. Our processors at the time gave us timeframes after which they estimated situation would be resolved. We passed these timeframes on to our concerned customers, only to have our processors move the goalposts time and time again. This only served to frustrate everyone involved.
After a time we also automatically canceled all of the affected pending withdrawals and placed them back in our customers' accounts. This damaged our customers' faith in our efforts. However if you would feel more comfortable seeing these funds back in your gaming account balance, by all means do not hesitate to contact our customer service department and have your pending withdrawal canceled.
So, where does this leave you and your $? Truthfully, at the moment we are facing at least 3 - 5 weeks until the situation can be resolved.
We promise you that we will keep channels of communication open, and we will be proactive with that communication. We promise to email you with a weekly update to let you know we are taking the situation very seriously and we promise to contact you as soon as there is any development.
Our agents will be more than happy to take your chats, emails or calls, but please be aware that you will be kept up to date and have as much information as they will.
So once again, I would like to apologize for this very unfortunate situation. Please rest assured you can expect an email from us within the week to fully update you regarding the situation.
Kind regards,
John A.
The Withdrawals Team.
Regards,
Johnny Detroit
Director of Player Relations
johnny@pregame.com
AOL/YAHOO IM: johnnypregame
MSN Messenger: jd@pregame.com
JD Direct: 1.877.777.01JD
Las Vegas Office: 1.800.PREGAME